GROUP PROGRAM OUTLINES
Contact us for a 2-step reservation process.
- Confirm and sign an agreement with a bus company on bus format requirements and reasonable price guaranteed at market. If a group does not have a particular vendor they are working with, please contact us. Request form from Ella. Fill out request form. Send back to Ella at email To be added to schedule.
- Complete a manifest provided through electronic media by Tessa Inc. by 5 p.m. a day prior to trip, and leave a mobile phone number to reach in route for count update. At least 2 hour prior to arrival.
GROUP PROGRAM BENEFITS
- $40 Free Play
- All buses have large maximum capacity.
- All buses compliant to state regulations.
- Minimum 5-hour stay while at casino.
- On-bus coordinator service available.
- We do not provide free bus rides, please contact your bus operator for fee info, before departure. Each bus company’s fees is various.
- No alcohol to maintain clean buses at all times. We must maintain clean buses at all times. Alcohol is available for purchase at Casino.
- Multilingual communication in languages other than English, including Armenian, and Russian.
10 GUIDELINES FOR GROUPS
Please observe the following guidelines at Fantasy Springs and as a Tessa Inc.
1
In case of breakdown, do not let passengers off the bus unless there is a safe curb off the road.
2
If you have any issues and/or cancellations, please notify Tessa Inc. at ella.m@tessainc.com or 760-969-3444.
3
Front rows are to be reserved for disabled or handicapped individuals unless none present such request.
4
Driver and Coordinator tips are appreciated.
5
Ensure that any incidents are reported to the managing agency, Tessa Inc.
6
Ensure that coordinators fill out a manifest, to be completed and sent to Tessa (info@tessainc.com) and the Casino (fsrbus@fantasysprings.net) before entering the Casino.
7
No alcohol permitted on passenger carriers, food and non-alcoholic beverages encouraged if passengers do not leave uncleanable messes. Please notify Tessa Inc. personnel immediately in cases where bus condition is unacceptable.
8
Bus operators will ensure that drivers do not leave early to avoid leaving patrons stranded at casino and bus arrives timely to board patrons.
9
Because it is unsafe to walk in the bus while in motion, ensure passengers stay in their seats. The only exceptional circumstance is toilet use.
10
Remind customers to have their player’s cards at casino for check-in and hold onto it while they play. Check identification cards for date of birth as only adults ages +21 qualify for offers and to play at casino. Ensure that new patrons are aware that they will be asked to open a new free card account to load their free slot play at the Casino.
ABOUT FREE SLOT CREDITS
Credit in dollar values are loaded into each player’s club card of individual passengers on bus. On eligible machines, patrons can activate the credit by logging into account, pushing a button on machine of choice to download the credit onto that machine by specification via tapping the screen. Once activated, the patron must play the whole amount entered or forfeit an unused value. Credit amount may vary between vendors.
ABOUT FOOD COUPONS
Depending on season of arrival, contracted bus vendors will qualify their patrons for a food coupon program, where each patron arriving on a bus shall receive a coupon to be used towards food purchases at Casino food venues except for Starbucks. For more information on whether chosen passenger carrier company is qualified for food coupon please call or email Tessa Inc.
FANTASY SPRINGS CASINO WEEKLY BUS SCHEDULE